Matt Depew
Medina, Ohio 44256
Honors
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(Previously Held) TS/SCI Clearance. Magna Cum Laude. Dean's List (9 Consecutive Semesters).
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Certifications
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CompTIA Network+
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Experience
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Progressive Insurance
03/2017 – Present
Frontline/Tier-1 IT Service Desk Specialist Associate ● Troubleshoots reported problems and documents diagnostic steps for issues related to computers, peripheral equipment, and phone systems. ● Conducts research to find solutions and implemented the most appropriate solution. ● Ensures users maintain local and remote access to multiple-server/OS profiles without issue, assisting with password-resets, usergroup-based permissions, as well as network troubleshooting, when necessary. ● Configures users’ mobile devices to allow for corporate e-mail as well as other Progressive-specific applications to be accessed with ease. ● Ensures end-user functionality, control, and quality via Remedy ticketing system, tracking errors to remedy system functionality with regard to software and hardware issues.
US Army
02/2013 – 03/2017
Military Intelligence Systems Maintainer/Integrator (35T)
Tier2 Service Desk • Interacts in a cooperative and professional manner with others. Able to work effectively in a team environment. Past history of developing constructive and cooperative working relationships with others and maintaining them over time. • Manages user accounts and profiles for computer and related systems. • Proven educational and administrative experience in solving problems for individuals. Experience with analyzing and identifying the strengths and weaknesses of options and exercising critical thinking, problem solving, and judgment skills. • Troubleshoots reported problems and documents diagnostic steps for issues related to computers, peripheral equipment, and phone systems. Conducts research to find solutions and implements the most appropriate solution. • Works independently with minimal supervision while maintaining high-level, quality work and output. Ability to work in a fast-paced, dynamic, results-oriented environment. System Maintenance: • Implements software and hardware releases, bug fixes and/or operational improvements as directed by superiors. Reimages, cleans, and maintains computers. • Makes repairs and hardware replacement recommendations to superiors.
The University of Akron
08/2007 – 12/2011
In-Class Technician
• Monitored students, professors, and technology in both local and distance learning classes • Assisted/Troubleshot issues and concerns with regard to video-teleconferencing and desktop-sharing, as well as other computer-based functions on a daily basis. |
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Education
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The University of Akron
2007 – 2011
Bachelor of Arts, Media Production
Cochise College
2013 – 2014
Associate of Applied Science, Electronics Technology
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Skills
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